Our Commitment to Your Satisfaction
At Hairclub Shop, we stand behind our premium hair care products with the same dedication we apply to protecting your privacy. We want you to be completely satisfied with your purchase from our professional-grade collection. If you’re not happy with your order, our straightforward returns and exchanges process ensures a seamless experience.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- Items must be returned within 15 days of receiving your order
- Products must be unused, in their original packaging, and in resalable condition
- Original proof of purchase is required
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Adhesives Solvents – Due to chemical composition and safety regulations
- Face Masks & Treatments – Opened personal care items cannot be resold
- Body Moisturizers – Hygiene considerations prevent returns
- Eye Makeup – Intimate application products are non-returnable for health reasons
- Any products with broken seals or signs of use
Return Process
Follow these simple steps to return your items:
1 Contact Our Customer Care Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Wait for Authorization
Our team will review your request and provide a Return Authorization Number and shipping instructions within 2 business days.
3 Package Your Items
Securely package the items you’re returning, including all original packaging and documentation.
4 Ship Your Return
Send your package to our fulfillment center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Hairclub Shop Customer Care Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify – wrong product, damaged, unsatisfactory, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] Contact Phone Number: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Refund Information
Once we receive and inspect your returned items:
- Refunds will be processed within 5-7 business days of receipt
- Your refund will be credited to your original payment method
- Shipping charges are non-refundable unless the return is due to our error
- You will receive an email confirmation once your refund has been processed
Refund Methods:
- Credit Card (Visa, MasterCard, JCB) – Refunded to original card
- PayPal – Refunded to your PayPal account
Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
Exchange Process
If you’d like to exchange an item for a different product:
- Follow the same return process outlined above
- Clearly indicate in your email that you prefer an exchange and specify the desired product
- Once we receive your return, we’ll ship the replacement product
- You will be responsible for any price difference and additional shipping costs
Damaged or Incorrect Items
If you receive a damaged product or incorrect item:
- Contact us immediately at [email protected]
- Include photos of the damaged product or incorrect item
- We will arrange for a replacement at no additional cost to you
- In some cases, we may provide a prepaid return shipping label
Need Assistance?
Our customer care team is here to help with any questions about returns or exchanges:
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
We appreciate your trust in Hairclub Shop and are committed to ensuring your complete satisfaction with both our premium hair care products and our customer service experience.